Manager Call Center Collections(Auto Loan) Pune
Responsible for handling customer call centers. Driving monthly collection targets. Preparing necessary reports for review.
Daily monitoring of call center activities ensuring achievement of daily calls & contactibility Driving monthly collection targets and ensure target achievement. Pre-due and soft bucket
End to end reporting of MIS with service levels. Utilization of agents in respective processes
Call center quality check – listening of random calls & provide caller wise feedback for improvement. Target levels. Ensure timely feedback Team & Agents. Update with latest changes in company. Projects management – Implementation of various projects to automate, simplify and improve process